Waiting times

Longer wait times

Unfortunately, our wait times are currently longer than desired. Due to budget agreements with some health insurers, wait times may vary by health insurer. Below is an overview of waiting times by insurer.

Please note: Our waiting times apply from the time of registration through your primary care physician.

Click on your health insurance company ‘s logo below for more information and waiting list mediation options:

Silver Cross

45 weeks

Menzis

61 weeks

CZ

66 weeks

DSW

Patient stop

VGZ

44 weeks

ONVZ

40 weeks

Ditzo

48 weeks

Other care

61 weeks

Univé

44 weeks

Other insurance

View here

45 weeks

61 weeks

66 weeks

Patient stop

44 weeks

40 weeks

48 weeks

61 weeks

44 weeks

Other insurance

Patient stop: We are unfortunately unable to process new applications and take new patients from this insurer into care.
Application stop: We are unfortunately unable to process new applications. Notified past patients currently on the waiting list may still enter care after the waiting period expires.

Waiting list mediation

If you find the waiting time too long, you can always contact your health insurance company and ask for waiting list mediation. In principle, your health insurer must ensure that you receive an intake interview within 4 weeks from your first contact with a health care provider, and further that you can start treatment within 10 weeks of the intake. These are the maximum acceptable waiting times agreed upon jointly by healthcare providers and healthcare insurers (the Treek standard).

Click on your health insurer’s logo above if you want to start waiting list mediation.