Waiting times

Longer wait times

Unfortunately, our wait times are currently longer than desired. Due to budget agreements with some health insurers, wait times may vary by health insurer. Below is an overview of waiting times by insurer.

Please note: Our waiting times apply from the time of registration through your primary care physician.

There are also differences in waiting times between our locations, depending on the number of applications in the region.
You can find the average waiting time per location here.
Click on the logo of your health insurer below for more information and the possibility of waiting list mediation

Patient stop: We are unfortunately unable to process new applications and take new patients from this insurer into care.
Application stop: We are unfortunately unable to process new applications. Notified past patients currently on the waiting list may still enter care after the waiting period expires.

Waiting list mediation

If you find the waiting time too long, you can always contact your health insurance company and ask for waiting list mediation. In principle, your health insurer must ensure that you receive an intake interview within 8 weeks from your first contact with a health care provider, and further that you can start treatment within 8 weeks of the intake. These are the maximum acceptable waiting times agreed upon jointly by healthcare providers and healthcare insurers (the Treek standard).

Click on your health insurer’s logo above if you want to start waiting list mediation.