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Frequently Asked Questions
There is a lot of information on our website, we can imagine you have questions. We have listed the most frequently asked questions for you and categorized them under the following headings:
Waiting times
When can I come to you?
There is usually a waiting period before you can start diagnostics and treatment. View current wait times by location or health insurance provider.
What are the wait times?
How can I see where I am on the waiting list?
Our website lists the current waiting times per health insurer for those who sign up now. These give an indication of when it will be your turn. As soon as it is your turn for an appointment, we will automatically contact you by e-mail. You do not have to call us yourself.
Can you guarantee the wait times mentioned?
Unfortunately, we cannot guarantee wait times and it is always an estimate. That’s because we have no visibility into any contract extensions or changes from health insurers for next year. We also cannot estimate how many of those on the waiting list still need our care. Finally, anyone can switch health insurers as of Jan. 1, so waiting lists can change by health insurer.
Can I shorten the wait time by paying for my diagnosis and treatment myself, without health insurance?
Unfortunately, it is not possible to pay for your diagnostics and treatment yourself. Contracts with health insurers do not allow this.
What can I do to reduce my wait time?
If you find the waiting time too long, you can always contact the health insurance company and ask for waiting list mediation. Your health insurance company’s waiting list mediation department can then investigate whether it is possible to schedule you for an intake somewhere else within four weeks. For each health insurer, there is a link to request waiting list mediation.
Can I go to another location where there are less long wait times?
Yes, you can. As soon as it’s your turn, you will receive an invitation to reserve an appointment date. You can then see in the online booking calendar which location has first space for the diagnostics day and then choose to either book an appointment close to home, or travel a little further. Please note that this only applies to the diagnosis day. Treatment can then take place online via image calling if desired. It is not possible to continue treatment face to face at a closer location.
When I applied, the waiting time was a lot shorter, how is that possible? Does the waiting time when I applied apply, or the current waiting time apply?
Waiting times may change. There are several reasons for this. For example, the amount of registrations we receive, the amount of people who take their turn and actually want to schedule an appointment. People who no longer want an appointment, but also from (changed) agreements with health insurance companies. The current waiting time is the time we work with. Once you are at the top of the waiting list, we will contact you to invite you to book your first appointment online.
Why do waiting times vary by insurer?
Waiting times for your diagnosis and treatment vary by health insurance company. This is because we make agreements with insurers, where they determine how many patients can be treated at ADHDcentraal.
We have therefore created a clear overview of waiting times for each insurer.
Can I get on a list for when spots open up in the interim?
It happens very occasionally that spots become available in the interim. If you have an appointment scheduled with us, you may be contacted by us to get on this list.
Can I go to another location where there are less long wait times?
Yes, you can. As soon as it’s your turn, you will receive an invitation to reserve an appointment date. You can then see in the online booking calendar which location has first space for the diagnostics day and then choose to either book an appointment close to home, or travel a little further. Please note that this only applies to the diagnosis day. Treatment can then take place online via image calling if desired. It is not possible to continue treatment face to face at a closer location.
Sign up
How can I register with you?
We would like to receive a referral letter from your primary care physician or mental health practitioner. It can be sent securely via Zorgdomein. Importantly, the referrer refers to ADHDcentral and that specific referrals are made to Specialized Mental Health Services.
Review the 4 sign-up steps.
Do I need a referral?
Yes, a referral from your primary care physician or directional mental health practitioner is always needed.
Review the sign-in steps.
Can I register my child under 18?
We offer ADHD care to adults 18 years and older.
Go to ADHDcentraal Jeugd for more information about the youth program for 6 to 18 year olds with ADHD symptoms.
Treatment
I am on the waiting list, how to proceed?
If you are on the waiting list, it is wise to check out our psychoeducation page. It is important to provide the information or questionnaires we request as soon as possible so that your file is ready. This allows us to prepare the examination properly.
Will I always be treated by the same practitioners?
We do our best to provide treatment by the same practitioners as much as possible. Of course, they consult with each other about the progress of treatment.
Can I take my medication abroad?
When traveling abroad and taking your medication with you, it is wise to check the current situation through the cak. Whether you need a medicine certificate depends on the medicine, the country you are going to and how long you will be traveling. When you are in treatment with us, we will arrange the application for the medication statement. It is not necessary to complete the document itself. Your practitioner will arrange this for you and will need the following information:
- number of your passport / ID card
- exact duration of the trip and dates of travel.
If you are no longer in our care, you can request the medication statement through your primary care physician
I already have a diagnosis, can I also come to you for treatment only?
If you have been diagnosed in the past, you can come to us. It is important to note that we will then do the diagnostics again and on our own observation. Our care and treatment is tailored to your personal situation and abilities. To ensure this, we start with the diagnostics day. After that, we draw up a treatment plan with you.
If you received the diagnosis recently, less than a year ago, at a facility other than ADHDcentral, you should ask your health insurance company if they will reimburse for a second time for diagnostics.
Can I come to you even if I don't want treatment with medication?
Together with you, we look for a treatment that fits your needs and provides the optimal result. In our experience, medication plays an important role in the treatment of ADHD. In addition, Cognitive Behavioral Therapy and psychoeducation may be employed.
What does the treatment involve?
In consultation with you, a treatment plan is drawn up that focuses on your needs. The form of treatment is often a combination of psychoeducation, medication and cognitive behavioral therapy.
Read more about treatment options.
What does the diagnostic day entail?
The diagnostic day consists of various interviews, examinations and tests.
You can find all the information about the diagnostics day and how to prepare for it here.
Reimbursement
What does a treatment cost?
If we have a contract with your health insurer or you have a 100% reimbursement policy, you will only pay the outstanding deductible yourself.
If we do not have a contract with your health insurer, you will pay a personal contribution of €250 after the diagnosis day and treatment. plus your outstanding deductible to your health insurance company.
Watch the video here and read more about costs and reimbursement.
How does the deductible work?
The deductible is an amount that each insured person must pay for care you purchase per calendar year. So it may be that your entire deductible is spent on care at ADHDcentraal. If you then need other care later that year, at another care provider, you don’t have to pay the deductible again. After all, it has already been spent.
What time is actually billed?
At ADHDcentraal, we will tell you in advance how much time is scheduled in the calendar for your appointment. This is also reflected in the ADHDcentral app. This way, it is transparent in advance what to expect. Only if the actual time differs by more than 15 minutes (more or less minutes than pre-planned) will you see that the duration has been adjusted on the bill.
If you have unplanned contact with your practitioner in between sessions about the content of the treatment (for example, by phone or via eHealth), you will see it afterwards. Again, the bill will show exactly who this contact was with and the time charged for it.
Do you have a contract with my health insurance company?
Does my health insurance company cover everything?
Do I pay a co-payment for medication?
Medication will be prescribed by us and delivered by the pharmacy. Depending on the drug, there may be a co-payment, which by law is a maximum of €250. This co-payment is charged by your insurer, this is outside of ADHDcentraal. You can check with your insurer to see if you have additional insurance for these costs. Some manufacturers have a refund policy for this co-payment:
Repayment scheme Tentin
Repayment scheme Elvanse
Why am I receiving multiple invoices?
By 2022, the system of costs and payment within mental health (GGZ) will have changed dramatically to the Care Presentation Model. As a result, healthcare costs are billed per consultation. To keep costs manageable, ADHDcentraal has chosen to bill on a monthly basis. Read more about the Care Performance Model here.
I sent in my reimbursement statement but have not had a response yet. Why am I getting this reminder?
If the reimbursement statement was sent to us a few days before the reminder, it may not have been processed yet. We make every effort to process this review and return a response as soon as possible. If you have not received a response within 5 business days of the payment reminder, please contact us at vergoedingen@adhdcentraal.nl. We can then see what is going on.
Why can't I pay the bill myself, outside the health insurance company and thus bypass the waiting period or budget restrictions?
Agreements with health insurers do not allow this. We are not allowed to offer care and bill it directly to the insured.
I have already paid my bill. Why am I getting this reminder?
If you paid the invoice a few days before the reminder, this payment may not yet have been processed at Infomedics. You can also contact us at vergoedingen@adhdcentraal.nl. We can then check the status for you.
I would like to receive the invoice from Infomedics on paper, is that possible?
If you would like to receive the invoice on paper, please call Infomedics at phone no: 036-2031900.
I can't pay the invoice on time, what should I do?
If you cannot pay the invoice, before the due date, please call Infomedics at 036-2031900 to request a payment extension or payment arrangement. Do this in time to avoid extra costs.
My information is not correct on the invoice. What to do.
If your email address or residential address has changed, please notify us immediately at vergoedingen@adhdcentraal.nl. Infomedics will send a new invoice after processing.
Can I shorten the wait time by paying for my diagnosis and treatment myself, without health insurance?
Unfortunately, it is not possible to pay for your diagnostics and treatment yourself. Contracts with health insurers do not allow this.
Have you received an invoice from Infomedics?
I want to object to an invoice for an appointment I did not attend. How do I do that?
Why do I receive an invoice for an appointment I did not attend?
Unfortunately, it happens frequently that a patient, without cancellation notice, does not show up for an appointment. This prevents us from using this time for another patient. To keep our care accessible, we ask that you let us know in a timely manner when you cannot attend an appointment. You can cancel or reschedule your appointment free of charge up to 24 hours before the appointment. For an appointment on a Monday, it must be cancelled by noon on Friday.
You will always receive a reminder from us, via text message, about your appointments.
If you do not reschedule or cancel the treatment appointment on time (24 hours in advance or before Friday 12:00 for a Monday appointment), a no show fee of €60 will be charged. You must pay this bill yourself and it is not covered by health insurance.
If you have received a no-show invoice and disagree with it, you can object using this form. We will get back to you as soon as possible whether the objection is upheld.
Is your answer not there?
If so, please contact us at: info@adhdcentraal.nl.
We can be reached all weekdays between 11 a.m. and 3 p.m. at telephone number: 088 313 1200.