Complaint Resolution

Complaint Resolution

The staff at ADHDcentraal makes every effort to ensure that your treatment runs optimally. Nevertheless, it may happen that you are not satisfied with something. In that case, we would like to hear from you so we can work together to find a solution and improve our care.

Mediation

You may choose to first discuss your dissatisfaction yourself with your practitioner. An open discussion often helps to reach a solution. However, this is not mandatory.
You can also contact the independent complaints officer directly. This person can think along with you, help you find a solution and, for example, mediate. Support from the Complaints Officer is at no cost to you and you can contact them by completing the complaint form below.

Filing a complaint

If, despite the support and mediation of the complaints officer, your dissatisfaction is not resolved to your satisfaction, you can file an official complaint with ADHDcentraal. This must be done in writing. The complaints officer can help you draft the letter. The complaints officer receives the complaint and submits it to the ADHDcentraal management. Your complaint will be handled carefully and according to applicable laws and regulations.

After receipt by the ADHDcentraal management you will receive a confirmation. Within 6 weeks you will receive an answer. The answer includes an opinion and, if possible, a solution to your complaint. Management will let you know what will happen to your complaint and within what time frame.

The Disputes Committee

If you do not agree with the way ADHDcentraal has handled and decided on your complaint there is the possibility of submitting the dispute to the arbitration body to which ADHDcentraal belongs: The Disputes Committee for Mental Health Care.

Should you wish to go the route with the disputes committee, there is a cost. An arbitration board issues a binding ruling. Look for possible costs and information about the procedure on the website of De Geschillencommissie:

https://www.degeschillencommissiezorg.nl/

Questions

Do you have questions about the complaints procedure? Please contact the independent complaints officer. For your expression of dissatisfaction and complaints, please use the complaint form. For general questions, please contact complaints@dedimo.co.uk

Objection

If you disagree with the no-show bill you received, you can file an appeal.