Wating times Zorgzaam

Registration stop

Unfortunately the budget agreements with Zorgzaam do not allow for new patients to register. Because of this we are forced to have a registering stop for Zorgaam.

Waiting list mediation

In principle, your health insurer must ensure that you have an intake within 4 weeks from your first contact with a healthcare provider, and that you can start treatment within 10 weeks after the intake. These are the maximum acceptable waiting times which have been agreed on by health providers and health insurers (the Treeknorm).

Contact Zorgzaam here for waiting list mediation.

Frequently asked questions

What are the current waiting times per insurer?

For the current waiting times, check our waiting time page here.

Why do the waiting times differ per insurer?

The waiting time at ADHDcentraal depends on your health insurer. Due to budget agreements with certain insurers, a longer waiting time is applicable compared to the standard waiting time per location. The amount of patients ADHDcentraal can offer treatment per year differs per health insurer. Naturally we strive to make suitable agreements with all health insurers, but in practice the budget agreements can result in not every patient being treated within the foreseeable future. This results in different waiting times per insurer.

What can I do to shorten the waiting time?

If you think the waiting time for diagnostics is too long, you can always contact your health insurer and request waiting list mediation. In principle, your health insurer must ensure that you have an intake within 4 weeks from your first contact with a healthcare provider, and that you can start treatment within 10 weeks after the intake. These are the maximum acceptable waiting times which have been agreed on by health providers and health insurers (the Treeknorm).

In the table at the top of the page, you find a link to request waiting list mediation per health insurer.

Conditionally it is possible to choose a location with shorter waiting times than the location closest to you. This possibilty will be discussed with you and is for both the diagnosis day as the treatment. You have to physically come to the chosen location once for the diagnosis day. Thereafter the treatment can be continued online via video calls to save you travel time and travel expenses. Please note: choosing another location is only possible if you are not insured with one of the health insurers for which a longer waiting time applies because of budget agreements. These longer waiting times apply to all locations.

Can I - if I have to wait longer due to the limited budget of my health insurer - shorten the waiting time by paying for treatment myself?

Unfortunately this is not possible. The contractual agreements with health insurers do not allow this.

Can I also get treatment at a location further away from me?

Conditionally it is possible to choose a location with shorter waiting times than the location closest to you. This possibilty will be discussed with you and is for both the diagnosis day as the treatment. You have to physically come to the chosen location once for the diagnosis day. Thereafter the treatment can be continued online via video calls to save you travel time and travel expenses. Please note: choosing another location is only possible if you are not insured with one of the health insurers for which a longer waiting time applies because of budget agreements. These longer waiting times apply to all locations.

I find my waiting time unacceptable. Can I file a complaint?

We understand that it is very incovenient that the waiting times for some health insurers are long. We advise you to contact your health insurer to look into the possibility of waiting time mediation.
If you are still dissatisfied after this, you can file a complaint with your health insurer. Also, at the SKGZ you can find more information about your possibilites and if desired you can file a complaint directly regarding the waiting time.

Can you guarantee the stated waiting times?

Unfortunately we cannot guarantee this and this is only an estimation. This is due to multiple factors:

  • We have no insight into any contract extensions from various health insurers nor any contract changes before 2024.
  • We do not know how many of the people currently on the waiting list are in need of our care in the future, as they might have found care elsewhere through waiting list mediation.
  • As of January first, everyone has the option to change health insurer, which means that the waiting lists may change per health insurer.